Frequently Asked Questions
Everything you need to know about our home essentials and shopping experience.
What is the typical shipping timeframe for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, delivery may take 10-14 business days via our specialized white-glove delivery partners to ensure your items arrive safely.
Do you offer a warranty on your home products?
Yes, all Goodnotes furniture items come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home textiles and accessories?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that for hygiene reasons, bedding and pillows cannot be returned once opened.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website. You can also track your status directly through your Goodnotes account dashboard.
Are your materials sustainably sourced?
At Goodnotes, we prioritize sustainability. We partner with suppliers who use FSC-certified wood, organic cotton, and recycled packaging materials whenever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home purchases.